Baby equipment can be costly, bulky and its purpose short lived. Travelling with children can be tricky. We take care of the expensive outlay, hassle and storage of all your travel equipment. All you have to do is choose what you need and for how long.
Yes – we understand the importance of having clean and sanitised equipment for your precious bub and we have strict procedures and guidelines which ensure every item that is hired is presented in a premium condition that we would expect ourselves.
All of our products adhere to the Australian Standards and are sourced from Australia’s leading suppliers or reliable and reputable equipment.
First Class Baby is a mobile service which services the metro Melbourne area and offer deliveries and returns as part of its service. This makes it super convenient for our customers, because you have enough to do getting ready for a holiday!
For larger pieces of equipment, the deliveries must be accepted by someone at the address. Smaller items are sometimes sent via post with a return satchel included.
As we are a mobile service, we do not have a pick up location.
We will send you a text message at least 48 hours prior to your delivery date with your scheduled time (a 1 hour window) and the same occurs for the collection for the return.
(Please note: Monday to Friday delivery and return service only. Excludes all public holidays)
Please send us an email with your details firstname.lastname@example.org
Booking through our online booking system is simple and easy. Go to the Quick Quote tab, choose your product, select your dates then just follow the steps to checkout. If you are unable to select your dates that means that the equipment is not available.
If you have any technical difficulties please contact us.
We suggest to choose the day prior to your travel as the first day of your hire period. Due to scheduling we cannot guarantee that we can deliver the equipment prior to your departure time, so it is always best to pop in the day before.
For any urgent queries please contact us, and we will do our best to accommodate you. Generally, we require minimum 2 days notice in order to prepare the equipment and schedule your delivery. Please be aware that our equipment does get booked up quickly during peak periods (long weekends, school holidays) so keep this in mind when booking your trips.
We ask that you return the equipment in a similar condition as it was hired to you. If a product is quite stained upon return, First Class Baby may deduct a cleaning fee from your bond at our discrepancy.
If any equipment gets damaged (beyond general wear-and-tear), First Class Baby will charge you for the cost of the repair or the cost of the replacement unit. First Class Baby will make the decision which option is most viable.
Yes, a security deposit is required upon payment and this security deposit is returned once we have verified that the product has been returned as per the terms and conditions. We will aim to return your bond between 2-4 working days after the products have been returned.
We require at least 7 days notification for cancellation of any orders. We will refund the full amount within 2-4 business days of notification. Orders cancelled with less than 7 days’ notice will receive a 50% refund, and if the order is cancelled with less than 72 hours there is no refund on hire equipment or delivery fees.
Please note that items within the ‘Keeping the Kids Busy’ range are non-refundable.
Please contact us directly to see if we can help you.
Please check your junk folder before contacting us - if this is the first time you have made a booking with First Class Baby sometimes our emails end up in the spam/junk folder. We will confirm your delivery information by contacting you 48 hours prior to your booking date.